Once your order has been confirmed, we will contact you via email with an expected lead time. Then once your order is ready to leave us on a three working day delivery, we will contact you via email to inform you of this.
Returns Policy & Guarantee
We take such pride in the quality of our products. It is very important to us that you are both 100% happy and satisfied with your purchase. If for any reason the product does not meet your expectations upon arrival simply contact us within two days from the date you received the goods. We do not accept responsibility for unauthorized returns, and also do not accept refunds.
All orders are covered by the manufactures warranties. Details of these warranties can be found on their respective websites.
Stovax Heating Group Ltd Safeguard Statement:
“Important considerations before making your purchase:
The importance of visiting a Retailer
The Stovax Heating Group Limited take great care to ensure it’s products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. Stovax Limited and Gazco Limited recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliance will be installed in accordance with all local and national regulations. For this reason, Stovax Limited and Gazco Limited strongly encourage you to visit one of its qualified independent retailers, who will be able to provide you with the best support both before and after making your purchase. Please be aware that Stovax Limited and Gazco Limited do not offer technical support to products bought via nationwide online sales, where a Stovax Limited and/or Gazco Limited qualified independent retailer would otherwise offer this support.
Your Retailer will be responsible for ensuring that the installation complies with relevant Building Regulations and the rules in force, and is carried out by a suitably trained and qualified individual (HETAS registered or Gas Safe registered in the United Kingdom or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your Installation and User Manual. Statutory rights under the Consumer Rights Act 2015 as a purchaser of products manufactured by Stovax Limited and Gazco Limited are primarily against the retailer. Traditional methods of purchase may provide more direct/additional means of communicating such rights.”